Bussiness English

BUSINESS ENGLISH – TELEPHONE CALLS

-          Actually we assisted to the second part of the lesson, so there was no introduction; yet, the teacher started by telling the 3 students that they would focus mainly on listening

-          We were involved in the activities, like any regular student

-          Handout 1: the students have to fill in the blanks in sentences, choosing from  a list; this was a vocabulary activity connected to phone calls

-          Handout 2 and 3: the teacher and the students read some expressions which are standard for telephone calls

-          Handout 4: listening: the students listen to a tape and then answer some questions checking their understanding

-          Handout 5: work in pairs: following a flowchart, in pairs, the students build a dialogue, using the expressions already learnt

-          Handout 6: work in pairs: the students listen to a recording, then, in pairs, decide if a set of sentences are true or false

-          Handout 7: 2 more activities similar to the one above

-          Handout 8: the students listen to 3 telephone calls where non-native English speakers send messages; they have to fill in a grid with details from the conversations

-          Handout 9: the students listen to fragments from telephone calls, then they have to choose between pairs of words easily misunderstood

-          Handouts 9 and 10: the students in turns read 12 tips for telephone conversations

-          Handout 11: ten key phrases for phoning – the students receive 10 impolite telephone comments and have to think of more polite ways of expressing them

-          Handout 12: the students read different possibilities of dealing with telephone situations

-          Handout 13: the students are given tips about what to say and what not to say in different circumstances

-          The lesson ends with a general conversation about speaking on the phone